At MedicalNegligenceClaimsUKCo.co.uk, our goal is always to deliver unparalleled service. Yet, we recognise that there are times when we might not meet your expectations, leading you to consider lodging a complaint.
We value all forms of feedback, both positive and negative, as it provides us with an opportunity to enhance our services.
Here’s how you can submit a complaint:
Submitting a Complaint
You can lodge a complaint with us through several methods:
- In writing or in person at Velasco Limited, Official Registration Office 301, The Tea Factory, Office 319, St Peter’s Square, Fleet Street, Liverpool L1 4DQ
- By emailing us via our contact form
- By telephone using the number at the top of this page
- Via email at info@medicalnegligenceclaimsukco.co.uk
Complaint Resolution Procedure
We adhere to a straightforward and efficient complaint resolution protocol:
- An acknowledgement of your complaint will be sent within 5 working days, including details about the handling process.
- A final decision or a status update will be provided within 4 weeks.
- Should there be no communication from our side by 8 weeks, we will ensure a conclusive response or update regarding our investigation is sent to you.
Procedure for Escalating a Complaint Regarding a Solicitor
Should you be dissatisfied with the service from a solicitor recommended by us, we advise contacting them directly first. Nonetheless, we appreciate receiving feedback about the solicitors we partner with, so please do not hesitate to inform us about any concerns using the contact details provided above.
If the solicitor’s or law firm’s response does not meet your expectations, we suggest reaching out to the Legal Ombudsman. This entity stands as a neutral, independent, and cost-free body designed to resolve legal service disputes.
Legal Ombudsman Contact Information:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
For individuals residing in Scotland, the Scottish Legal Complaints Commission is the appropriate contact.
Scottish Legal Complaints Commission Contact Information:
Scottish Legal Complaints Commission, The Stamp Office, 10 – 14 Waterloo Place, Edinburgh EH1 3EG
Phone: 0131 201 2130
Fax: 0131 201 2131
Email: enquiries@scottishlegalcomplaints.org.uk
For issues related to financial services, Velasco Limited, being regulated by the Financial Conduct Authority (FCA), recommends contacting the Financial Ombudsman Service.
Financial Ombudsman Service Contact Information:
The Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London E14 9SR
Phone: 0800 023 4567
Next Generation Text Relay: 18001 020 7964 1000
Website: www.financial-ombudsman.org.uk
These steps ensure that if you have any concerns or complaints, they are addressed promptly and effectively, with avenues available for escalation to independent bodies if necessary.